Right of Withdrawal Guidelines

At Gameon.eu, we are committed to ensuring your satisfaction. If for any reason you are not satisfied with your purchase, our return and refund policy complies with EU consumer rights regulations.

1. Right of Withdrawal (14-Day Cooling-Off Period)

You have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after you, or a third party indicated by you (other than the carrier), takes physical possession of the goods.

To exercise your right of withdrawal, you must inform us via a clear statement (e.g., email) to:
Email: support@gameon.eu

2. Conditions for Returns

• Eligibility: The goods must be returned unused, in the same condition as when received, with all original packaging and accessories intact.
• Exceptions: Items such as custom-made products, perishable goods, or goods sealed for hygiene reasons (if the seal has been broken after delivery) are non-refundable.
• Return Shipping: Customers are responsible for the cost of return shipping unless the product is faulty or incorrectly shipped. Please ensure the goods are securely packaged to avoid damage during transit.

3. Refund Process

Once we receive and inspect the returned goods, we will process the refund. Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed.

• Full Refund: You will receive a full refund, including standard shipping costs. However, if you chose an express or premium shipping option, the additional costs for these services will not be refunded.
• Refund Timing: We aim to process refunds within 14 days after receiving the returned goods or receiving proof of return, whichever comes first.

4. Faulty or Incorrect Items

If you receive faulty or incorrect items, you are entitled to a replacement, repair, or full refund. Please contact us immediately at support@gameon.eu to arrange the return and replacement of the product, or to discuss refund options.

5. Exceptions to the Right of Withdrawal

You may not be eligible for a refund in the following cases:

• Customized or personalized items: Goods made to your specifications.
• Perishable goods: Items with a limited shelf life.
• Forseglede varer: Slik som hygiene produkter eller helse-relaterte artikler hvor forseglingen er brutt.

6. Returavgifter for uavhentede eller nektede ordrer

Hvis en ordre returneres fordi den var uavhentbar, nektet, eller Kunden manglet de nødvendige tillatelsene for import, vil et returgebyr på €49 (eller tilsvarende i Kundens valuta) bli trukket fra refusjonen.

For spørsmål eller hjelp med returer og refusjoner, vennligst ta kontakt med vår kundeservice på:
Kontakt oss her.