Terms of service

GAMEON.EU ONLINE STORE TERMS AND CONDITIONS

These Terms and Conditions specify the general terms and conditions, rules, and methods of sales conducted by Game-On AS, with its registered seat in Norway, through the GameOn.eu online store (hereinafter referred to as "Online Store" or "Store "), and define the terms and conditions for the provision of free electronic services by Game-On AS. Game-On AS highlights that all goods sold in the Online Store are intended for entertainment (eg, tactical games) and collection purposes.

§ 1 Definitions

  1. Working Days - Refers to all days of the week from Monday to Friday, excluding public holidays.

  2. Delivery – Refers to the actual act of delivering the Goods specified in the order by the Seller to the Customer, through the Supplier.

  3. Supplier – Refers to the entity cooperating with the Seller in the scope of the Delivery of Goods.

  4. Password – Refers to a sequence of letters, digits, or other characters chosen by the Customer during Registration in the Online Store, used to secure access to the Customer Account.

  5. Customer – Refers to a natural person aged 18 and above with full capacity to perform acts in law, including a Consumer or Entrepreneur with consumer rights, a legal person, or an organizational unit without legal personality, using or intending to use the Online Store to enter into an Agreement by means thereof.

  6. Civil Code – Refers to the Act of 23 April 1964 (Dz.U. /Journal of Laws/ of 1964, No. 16, item 93 as amended).

  7. Consumer – Refers to a natural person aged 18 and above with full capacity to perform acts in law, concluding an Agreement with the Seller that is not directly related to business or professional activity.

  8. Customer Account – Refers to an individual panel operating in the ICT system via the Online Store, established by the Customer after Registration and maintained for the Customer by the Seller, enabling the identification of the Customer and conclusion of the Agreement.

  9. Login – Refers to an individual identification of the Customer, consisting of a sequence of letters, digits, or other characters required, together with a Password, to create a Customer Account in the Online Store. The login is the Customer's email address.

  10. Newsletter – Refers to an Electronic Service provided by the Seller through the Online Store involving regular email or SMS messages sent to the Customer, containing commercial information regarding news, promotions, Goods or Services, or promoting the image of the Seller or cooperating entities.

  11. Entrepreneur – Refers to a natural person, a legal person, or an organizational unit without legal personality but to whom legal capacity is granted by law, conducting a business or professional activity in their name and performing a legal act directly related to the business or professional activity .

  12. Entrepreneur with Consumer Rights – Refers to a natural person concluding an Agreement directly related to their business activity when the content of the Agreement shows it is not of a professional nature, particularly regarding the subject of their business activity as registered.

  13. Terms and Conditions - Refers to these Terms and Conditions.

  14. Registration – Refers to an actual action performed as specified in the Terms and Conditions, required for the Customer to use all the functionalities of the Online Store.

  15. Seller or Service Provider – Refers to Game-On AS, registered in Norway with the email contact: information@gameon.eu.

  16. Goods – Refers to a product, understood as movable property presented by the Seller through the GameOn.eu Online Store, which may be the subject of a Sale Agreement concluded between the Seller and the Customer. Goods with a Digital Element – ​​refers to Goods containing or connected to digital content or a digital service in such a way that the absence of the digital content or the digital service would prevent its proper functioning.

  17. Digital Content – Refers to data produced and delivered in digital form made available through the Online Store.

  18. Electronic Services – Refers to free-of-charge services provided electronically by the Seller to the Customer via the Online Store (Customer Account, order form, Newsletter, adding reviews).

  19. Agreement – Refers to the agreement concluded between the Seller and the Customer, the subject of which is the sale of Goods, provision of Digital Content, or provision of Electronic Services to the Buyer.

  20. Act – Refers to the Act of 30 May 2014 on consumer rights (Dz.U. /Journal of Laws/ of 2014, item 827, as amended).

§ 2 General Provisions and Use of the Online Store

  1. All rights to the Online Store, including proprietary copyrights, intellectual property rights to its name, domain name, website, as well as templates, forms, and logotypes displayed on the Online Store's website (except for logotypes and photographs used solely for presenting Goods, the copyrights of which belong to third parties), belong to the Seller. These assets may only be used as specified in compliance with these Terms and Conditions and with the Seller's prior written consent.

  2. To place an order in the Online Store through the Store's website and to use the electronic services provided on the Store's website, the Customer must have an active email account.

  3. The Customer is prohibited from submitting illegal content or using the Online Store, its website, or any free services provided by the Seller in any way that violates the law, good practices, or infringes on the personal rights of third parties.

§ 3 Electronic Services

  1. The Seller provides the Customer with the following free Electronic Services related to the Online Store: order form, Customer Account, Newsletter, and the ability to add product reviews.

  2. The Seller allows the Customer to browse the catalog of Goods available on the Online Store's website and place an order via the order form, an Electronic Service used to conclude an Agreement with the Seller. A Customer Account is not required to place an order (ie, orders can be placed without Registration). When placing an order, the Customer can review and accept the Terms and Conditions by marking the appropriate checkbox. The Customer also has the option to subscribe to the Newsletter service as described in Article 3, section 4. The Agreement for the order form service is concluded for a fixed period and terminates upon placing the order or discontinuing the order process.

  3. The Seller allows the Customer to create a Customer Account, an Electronic Service involving the creation and maintenance of an individual Customer panel where the Customer's data and order history are stored (Registration). The Customer logs in using their Login and Password and must secure the Customer Account against unauthorized access. Account creation follows the rules in Article 4. Customers may link the Customer Account to existing external accounts, such as Google, PayPal, or LinkedIn, per those services' separate terms and conditions. The Customer may delete their Customer Account at any time by sending a request to the Seller, such as through the Customer Service Office contact form.

  4. The Seller offers the Customer the option to voluntarily subscribe to the Newsletter, an Electronic Service where emails or SMS messages containing commercial information about news, promotions, Goods, or Services are sent by the Seller or entities cooperating with the Seller. Subscription is available through the Newsletter subscription form on the Store's website, the order form, or during Account Registration. The Customer may unsubscribe at any time by clicking the unsubscribe link in any Newsletter message or by submitting a request through the Customer Service Office contact form. The Agreement for the Newsletter service is for an indefinite period.

  5. The Seller enables the Customer to add a review of purchased Goods on the Store's website. Conditions for submitting reviews are set out in Article 13 of these Terms and Conditions. The Agreement for adding reviews is for a fixed period and concludes once the review is submitted or the Customer discontinues submission.

  6. To ensure the security of the Customer and data transfers related to the Online Store and its Services, the Seller undertakes appropriate technical and organizational measures to safeguard against unauthorized access or modification of personal data.

  7. The Seller strives to ensure the proper functioning of the Online Store and its Services. Customers should inform the Seller of any irregularities or interruptions in service operation.

  8. The Seller may perform technical and IT upgrades to enhance the Online Store's functionality and the Services, which may include adding, modifying, or removing features and adapting Services to different devices or applications.

§ 4 Creation of an Account

  1. To create a Customer Account, the Customer must complete the Registration (create an account) process free of charge, as outlined in Article 3, section 3 of the Terms and Conditions.

  2. Registration is optional and not required to place an order in the Online Store.

  3. To Register, the Customer should complete the registration form available on the Online Store's website and submit it electronically to the Seller by selecting the designated submission function. During Registration, the Customer sets an individual Password for account security.

  4. While completing the registration form, the Customer can review and accept the Terms and Conditions by marking the appropriate checkbox. Additionally, the Customer has the option to subscribe to the Newsletter, as described in Article 3, section 4 of the Terms and Conditions.

  5. Upon submitting the registration form, the Customer receives an email confirmation of Registration from the Seller, sent to the email address provided in the form.At this point, the agreement for the electronic provision of the Customer Account service is concluded, granting the Customer access to their account and the ability to update personal data provided during Registration.

§ 5 Placement of Orders

  1. The information on the Online Store's website does not constitute an offer by the Seller within the meaning of the Civil Code, but is an invitation for customers to submit offers to conclude a Sales Agreement.

  2. Customers can place orders in the Online Store via the website 24/7. Orders can be placed using a Customer Account or through a guest checkout option (order without registration).

  3. To place an order, the Customer selects the desired Goods on the Store's website by using the "ADD TO BASKET" option. After completing the selection of Goods, the Customer specifies the Delivery method and payment method in the "BASKET." The Customer finalizes the order by clicking the "ORDER AND PAY" button. Before confirming the order, the Customer is shown the total price of the Goods, Delivery, and any additional costs associated with the Sales Agreement.

  4. By placing an order, the Customer makes an offer to the Seller to conclude a Sales Agreement for the Goods included in the order. Following order placement, the Seller sends a confirmation to the email address provided by the Customer.

  5. After confirming the order, the Seller will notify the Customer via email of the order's acceptance for processing.

  6. Upon preparing the order for shipment, the Customer receives the final invoice, which also confirms the conclusion of the Sales Agreement.

  7. The Customer is responsible for complying with all local laws and regulations regarding the purchase, possession, use, or transport of Goods ordered from the Online Store, particularly ASG (airsoft gun) replicas, which may be regulated by specific local laws on weapons and ammunition . Restrictions may apply in the destination country, and the Seller is not liable for compliance. All related fees (administrative, tax, customs) are the Customer's responsibility. ASG replicas should be used with caution, are intended only for those over 18 years of age, and require safe handling.

§ 6 Price and Payment

  1. The price displayed on the Store's website for each Good is the gross price (including VAT) and reflects the unit price.

  2. The price does not include Delivery costs or any additional charges the Customer may incur in relation to the Sales Agreement. Additional costs will be communicated to the Customer upon selecting a Delivery method during the order process.

  3. The price excludes any customs and tax duties applicable to the Delivery of Goods outside the European Union's customs territory.

  4. For any price reductions, the lowest price of the Goods within the 30 days preceding the reduction will be displayed alongside the reduced price. If the Goods have been offered for sale for fewer than 30 days, the lowest price from the start of the offer to the reduction date will be shown.

  5. Goods available as part of a promotion or sale are subject to time and stock limitations as determined by the Seller. Orders are processed in the order received. The Seller reserves the right to end a promotion or sale early if stock limits are reached.

  6. Information on payment methods is available on the Store's website. The Customer may choose from available payment options, which are listed on the Online Store's website.

  7. The Seller informs the Customer on the Store's website of the payment deadline for the order based on the Sales Agreement.

§ 7 Delivery

  1. The Seller provides Delivery within the European Union, Switzerland, Norway, Ukraine, and the United Kingdom. For orders to the UK, Delivery is only available for orders exceeding a value of 135 GBP, excluding Delivery, insurance costs, and taxes related to the Sales Agreement. Additional details for orders shipped to Ukraine are available in the "Orders with shipment to Ukraine" section on the Store's website.

  2. The Seller is obliged to deliver Goods under the Sales Agreement that are free from defects.

  3. Information on the estimated number of Working Days for Delivery and order processing is available on the Store's website.

  4. Goods are delivered to the address provided by the Customer on the order form or to a delivery point chosen by the Customer (eg, InPost parcel locker). A list of available delivery methods can be found on the Store's website.

  5. On the day the Goods are dispatched, the Customer receives an email confirmation of the shipment from the Seller.

  6. The Customer is encouraged to inspect the delivered parcel upon receipt, according to the customary practices for parcels of that type. If any damage or defects are found, the Customer has the right to request the Supplier's representative to document the condition by creating a formal report.

  7. The Seller includes either a receipt or a VAT invoice with the delivered parcel, based on the Customer's preference, in accordance with applicable tax regulations.

§ 8 Guarantee and Warranty

  1. The Seller does not provide a guarantee for the Goods sold. If a manufacturer or importer offers a guarantee for specific Goods, the guarantee conditions are detailed in the product description on the Store's website. Guarantee claims must be made in accordance with the conditions in the guarantee document accompanying the Goods.

  2. Guarantee rights do not exclude warranty rights as defined by applicable regulations. The basis and scope of the Seller's liability to the Customer, whether a Consumer or an Entrepreneur with consumer rights, for non-compliance of the Product with the agreement is outlined in Article 11 of the Terms and Conditions. For other Customers, these terms are detailed in Article 12.

§ 9 Complaints

  1. The Customer may submit any complaints regarding the Goods, Services, or Sales Agreement execution in writing to the Seller's address or via the Customer Service Office contact form.

  2. The Seller shall respond to complaints within 14 days from the date of receiving the Customer's complaint. For complaints from Customers who are Consumers or Entrepreneurs with consumer rights, a failure to respond within 14 days is deemed acceptance of the complaint.

  3. More information on the complaint process is available on the Store's website under the "Returns and Complaints" section.

§ 10 Withdrawal from the Sales Agreement by the Consumer

  1. A Consumer who has concluded the Agreement may withdraw from it within 14 days without providing any reason.

  2. The withdrawal period from the Sales Agreement begins:

    a) For agreements where the Seller delivers Goods with a transfer of ownership obligation:

    • from the Consumer or a third party (other than the carrier) taking possession of the Goods, or in cases where:
      • the Agreement includes multiple Goods delivered separately, in batches, or in parts, from taking possession of the last item, batch, or part,
      • the Agreement involves regular delivery of Goods for a set period, from taking possession of the first item.

    b) For other types of agreements, from the date of the Agreement's conclusion.

  3. The Consumer may withdraw from the Agreement by submitting a withdrawal declaration to the Seller. This can be done in writing to the Seller's address or via the Customer Service Office contact form. A template withdrawal form is available on the Store's website under "Withdrawal form." Sending the declaration before the deadline is sufficient. The Seller will confirm receipt of the declaration immediately.

  4. Withdrawal from the Sales Agreement renders the Agreement null and void.

  5. If the Consumer submits a withdrawal declaration before the Seller accepts their offer, the offer ceases to be binding.

  6. The Seller is obliged to refund all payments made by the Consumer, including the cost of Delivery to the Consumer, within 14 days of receiving the withdrawal declaration. The Seller may withhold the refund until the Goods are returned or proof of their return is provided, whichever comes first.

  7. If the Consumer chooses a more expensive delivery option than the cheapest standard delivery offered by the Seller, the Seller is not required to refund the additional cost.

  8. Return Fees for Undeliverable or Refused Orders

    If an order is returned because it was undeliverable, refused, or the Customer lacked the required permissions for import, a return fee of €49 (or equivalent in the Customer's currency) will be deducted from the refund.

  9. The Consumer must return the Goods to the Seller within 14 days of the withdrawal declaration. To meet the deadline, Goods must be sent to Game-On AS, Bedriftsveien 15, 4313 Sandnes, Norway, within the specified timeframe. Detailed return instructions are available in the "Returns and Complaints" section on the Store's website.

  10. Upon withdrawal from the Agreement, the Consumer is only responsible for the direct cost of returning the Goods.

  11. The Consumer is liable for any reduction in the value of the Goods resulting from use beyond what is necessary to establish the nature, characteristics, and functioning of the Goods.

  12. The Seller will refund the payment using the same payment method initially used by the Consumer, unless the Consumer expressly agrees to a different refund method that does not incur additional costs for the Consumer.

  13. The right to withdraw from a distance contract does not apply to the Consumer in relation to Contracts:

a) where the item is custom-made, tailored to the Consumer's specifications, or intended to meet personalized needs;

b) for services where the Consumer is required to pay, and the Seller has fully performed the service with the Consumer's prior express consent, provided the Consumer was informed before the service began that completion would mean waiving the right to withdraw and acknowledged this;

c) where the item is perishable or has a short shelf life;

d) where the item is sealed and, for health or hygiene reasons, cannot be returned if unsealed after delivery;

e) where items are, by nature, inseparably mixed with other items after delivery.

  1. The Sales Agreement shall be governed and interpreted in accordance with Norwegian law. However, this choice of law does not deprive the Consumer of protection provided by mandatory legal provisions in the Consumer's own country that cannot be excluded by agreement.

  2. These provisions also apply to Entrepreneurs with consumer rights.

§ 11 The Consumer's Rights in Relation to Non-Conformity of the Goods with the Agreement and the Seller's Liability for Conformity

  1. If Goods do not conform to the Agreement, the Consumer has rights under applicable law.

  2. Goods conform to the Agreement if they meet the following:

    a) Compliance with the description, type, quantity, quality, completeness, functionality, and, for Goods with Digital Elements, compatibility, interoperability, and availability of updates.

    b) Suitability for any specific purpose the Consumer communicated to the Seller at the time of Agreement, which the Seller accepted.

  3. Additionally, to conform to the Agreement, Goods must:

    a) Be fit for typical purposes of such Goods under laws, standards, or practices.

    b) Possess qualities and safety expected by the Consumer, considering public assurances by the Seller or manufacturer, unless the Seller proves they were unaware or corrected the assurances, or if the assurances did not influence the Consumer's decision.

    c) Be supplied with expected packaging, accessories, and instructions.

    d) Match any sample or model provided prior to the Agreement.

  4. The Seller is not liable for non-conformity if the Consumer, by agreement, explicitly accepts deviations before the sale.

  5. The Seller is liable for improper assembly if:

    a) It was done by or under the Seller's responsibility, or

    b) Errors in assembly instructions caused incorrect assembly by the Consumer.

  6. The Seller's liability covers non-conformity existing at delivery, discovered within two years unless otherwise stated, with non-conformity presumed to have existed at delivery unless proven otherwise.

  7. The Seller cannot rely on time limits for non-conformity if they have concealed the defect fraudulently.

  8. For Goods with Digital Elements, the Seller's liability covers non-conformity of Digital Content or Services delivered continuously, valid for at least two years from delivery.

  9. If Goods do not conform to the Agreement, the Consumer may request repair or replacement.

  10. The Seller may choose repair over replacement, or vice versa, if the Consumer's choice would impose unreasonable costs. If both repair and replacement are impractical or excessively costly, the Seller may refuse to make the Goods conform.

  11. Cost assessment considers the non-conformity's significance, the value of conforming Goods, and any inconvenience to the Consumer.

  12. Repair or replacement will occur promptly and without undue inconvenience to the Consumer, covering all costs, including postage, transport, and materials.

  13. The Consumer must make the Goods available for repair or replacement; the Seller will collect the Goods at no cost to the Consumer.

  14. If the Goods were assembled, the Seller covers disassembly, repair, or replacement costs, including reassembly.

  15. The Consumer is not charged for using Goods that are later replaced.

  16. The Consumer may reduce the price or withdraw from the Agreement if:

a) The Seller refuses to make the Goods conform.

b) The Seller fails to make the Goods conform as per sections 9-14.

c) The non-conformity persists despite the Seller's efforts.

d) The non-conformity justifies an immediate price reduction or withdrawal.

e) The Seller indicates non-conformity cannot be rectified within a reasonable time.

  1. The reduced price will reflect the value difference between non-conforming and conforming Goods.

  2. Refunds from price reductions will be processed within 14 days of the Consumer's declaration.

  3. The Consumer may not withdraw if the non-conformity is minor. Non-conformity is presumed material unless shown otherwise.

  4. For partial non-conformity, the Consumer may withdraw only regarding those Goods or related items they would not reasonably keep alone.

  5. If the Consumer withdraws, they must return the Goods immediately, and the Seller will refund the price within 14 days of receiving the Goods or proof of return.

  6. Refunds are processed using the original payment method unless the Consumer consents to another method without extra fees.

  7. The Consumer may withhold payment until the Seller fulfills obligations under sections 9-21.

  8. These provisions also apply to Entrepreneurs with consumer rights.

§ 12 Provisions for Customers Who Are Not Consumers or Entrepreneurs with Consumer Rights

  1. For Agreements concluded with Customers who are neither Consumers nor Entrepreneurs with consumer rights, the warranty for defects in Goods, as defined by the Civil Code, is excluded.

  2. The Seller reserves the right to withdraw from a Sales Agreement with a Customer who is not a Consumer or an Entrepreneur with consumer rights within 14 days of its conclusion without providing a reason. This withdrawal does not entitle the Customer to any claims against the Seller.

  3. The Seller may terminate the Agreement for the provision of Electronic Services at any time with immediate effect and without giving reasons, by notifying the Customer who is not a Consumer or an Entrepreneur with consumer rights in any form.

  4. The Seller may restrict payment options for Customers who are not Consumers or Entrepreneurs with consumer rights and may require full or partial prepayment.

  5. Upon the Seller's release of Goods to the Supplier, all benefits and risks, including the risk of accidental loss or damage, transfer to the Customer who is not a Consumer or an Entrepreneur with consumer rights.

  6. The Seller is not liable for any delays in the Delivery of Goods.

  7. For Customers who are not Consumers or Entrepreneurs with consumer rights, the Seller is liable for non-performance or improper performance of the Agreement only in cases of intentional damage, limited to actual losses incurred.

  8. In matters not covered in this paragraph, the provisions of the Civil Code apply.

§ 13 Verification of Customer Reviews

  1. Reviews added by Customers on the GameOn.eu Online Store are verified by the Customer Service Office on a weekly basis.

  2. The primary criterion for accepting and publishing a Customer review about Goods on GameOn.eu is that the review must be from a verified purchase.

  3. Purchase verification is conducted by checking whether the product was purchased using the Customer Account of the individual submitting the review.

  4. Reviews not confirmed by a purchase on the GameOn.eu account will be rejected and deleted.

  5. Archive reviews added before 1 January 2023, including reviews from third-party platforms, will remain on the website but will be marked as "Opinion not confirmed by purchase" if unverified.

  6. Reviews confirmed by a verified purchase are labeled as "Opinion confirmed by purchase."

  7. Contributions containing prohibited words or symbols, including vulgar language, will be rejected or edited to remove inappropriate content.

  8. Reviews identified as spam will be rejected and deleted.

§ 14 Final Provisions

  1. The Seller informs Consumers of their option to pursue out-of-court complaint and claim procedures. Information on accessing these procedures is available at the offices or websites of entities authorized to handle out-of-court disputes, such as consumer ombudsmen or Voivodeship Inspectorates of Trade Inspection, whose list is available on the Office of Competition and Consumer Protection's website. Additionally, the EU's online dispute resolution (ODR) platform is accessible at http://ec.Europe.eu/consumers/order/. This platform does not apply to orders with UK Delivery.

  2. In the event of a dispute under the Agreement, both parties will initially seek an amicable resolution. If this is not possible, disputes will be settled by the common court with jurisdiction over the Seller's registered office.

  3. All disputes arising from these Terms and Conditions shall be governed by Norwegian law.

  4. In matters not covered by these Terms and Conditions, relevant provisions of Norwegian law apply.

  5. These Terms and Conditions can be saved by printing, downloading, or storing on a device from the Store's website.

  6. The Seller reserves the right to amend these Terms and Conditions due to significant reasons, such as legislative changes or technological developments. Orders accepted before the new Terms and Conditions take effect will be processed according to the Terms and Conditions in place at the time of order. Changes take effect upon publication on the Store's website.Customers will be informed of amendments 7 days prior to their effective date via email, with a link to the revised Terms and Conditions. If a Customer does not accept the revised Terms, they must notify the Seller, resulting in the termination of the agreement on the effective date of the new Terms at no cost.

  7. These Terms and Conditions do not apply to wholesale (B2B) transactions.

  8. The Seller is the personal data controller. The rules for processing personal data collected through the Online Store are detailed in the Privacy Policy. The Store uses cookies.

  9. These Terms and Conditions take effect on November 1, 2024.